Faq

Frequently Asked Questions

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1. What are the attractions at HERO CENTRAL?

The rides and attractions are as per below:

  • Hero Power: Winx Club Holo-Land, Minatour Maze, Play KPop, Euclidean Holoverse Room, Battle of 3 Kingdoms, 3D Factory, and Starbreeze VR Games.
  • Hero Kids: Pororo Park, Tayo Park, Children’s Arcade, Funtory House, and Hero Tiny Town.
  • Hero Ride: Dark Ride, T-Ride, 4D Theatres, VR Roller Coaster, VR Bumper Car, Gyro VR, Abyssal Descender, and Flying Theatre Adventure.
  • Hero Education: Hello Coding, Hello 3-D, Hello Circuit, Hello VR, Hello Robot, and Hello Kinetic.
  • Hero Challenge: Obstacle Challenge, Legend of Sports, and Raceroom.
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2. What are the ticket prices?

There are 3 types of HERO passes that you can buy. Click the links below to understand their details:

  • HERO Day Pass
  • HERO Education Pass
  • HERO Corporate Pass
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3. Where do I check for the latest promotions?

All our exclusive deals and promotions are available at the Promotions page.

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4. Why should I buy my tickets online?

The most convenient way to purchase tickets for HERO CENTRAL is to buy your tickets online. You can enjoy better rate through online purchase. However, please note that the online purchase must be completed at least 24 hours in advance of your visit to allow your transaction to be processed.

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5. Can I buy tickets on the same day that I wish to visit the park?

Yes, you can purchase the ticket when you arrive at HERO CENTRAL, however, you will not be entitled to any online promotions or discounts.

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6. Do I have to purchase a ticket for my baby?

Children below the age of 3 can enter HERO CENTRAL for free.

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7. What are the preferred modes of payment?

Various methods of payment including cash, credit/debit cards, and bank transfer (for online purchase only) are accepted at HERO CENTRAL.

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8. Are tickets refundable?

We regret to inform you that there are no refunds available at HERO CENTRAL.

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9. Who can I contact if I have questions about tickets?

For any queries you have regarding tickets purchased, please email hcticketing@herocentralpark.com.my.

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10. Is FAST TRACK pass available?

Yes. HERO Fast Track pass enables you to beat the queue for maximum of 10 rides/attractions. The pass is available for an additional fee of RM30/person (for adult or child). It can be purchased either online or at HERO CENTRAL during operating hours from 10am to 10pm.

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11. What are the Park hours?

HERO CENTRAL opens daily 10am to 10pm.

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12. Do you have locker facilities?

Yes, we provide lockers facility for a minimal fee, but they are limited to availability.

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13. Do you provide wheelchairs?

Yes, wheelchairs are available inside HERO CENTRAL.

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14. Are pets allowed in the park?

Pets are strictly prohibited to enter HERO CENTRAL.

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15. Can we hold events, parties and concerts within HERO CENTRAL?

Yes, please get in touch with our Sales Representatives for further information.
Tel: +603 6201 0069
Email: hcsales@herocentralpark.com

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16. Can I leave and re-enter the park?

No readmission is allowed.

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17. Can I bring food and drinks into the park?

Food items are prohibited to be brought into the Park. All alcoholic beverages are prohibited and non-alcoholic beverages with volume larger than 600 millilitres are prohibited. All cans or glass containers are prohibited save for small containers such as baby food jars. Please read our Park Rules here.

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18. Are there items I can’t bring into the park?

All weapons of any kind capable of injuring people or puncture the continuity of the skin, explosive and flammable items (e.g. firecrackers), objects that physically appear to be weapons or toy guns (also including toy blasters, squirt guns, etc.)

All bags, boxes or luggage of such sizes larger than 56cm X 36cm X 23cm are prohibited. During peak season or the circumstances so require, we reserve our right to decline wheeled baggage from entering the Park.

All types of carts or other wheeled carriers are prohibited save for manual wheelchairs, electrically powered mobility devices with at least 3 wheels and with the maximum speed of 18 km/h and strollers with dimensions not exceeding 92cm X 132cm.

All types of recreation devices with wheels, such as inline skates, shoes with built-in wheels, skateboards and scooters are prohibited within the Park.

Please read our Park Rules here.

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19. Do you have a smoking policy?

Yes. There are designated smoking areas within HERO CENTRAL, kindly refer to the Park Rules or seek assistance from our staff to locate such area. Save for the designated smoking areas all other areas are strictly prohibited for smoking of tobacco, e-cigarettes or other products that produce a vapour or smoke. This is to ensure that the Park is a smoke-free zone and enhance the pleasant experience for all Park Guests.

FAQ

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